Refund policy
RETURNS
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The right to return an item applies for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
If the product was not custom-made.
Only unused items in the same condition as you received them are eligible for a return. The item must also be returned in its original packaging.
Some items cannot be returned. This applies, for example, to perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns of hygiene or sanitary items, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
* gift cards
* downloadable software products
* certain health and personal care products
To process your return, we need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In certain cases, only part of the price will be refunded: (if applicable)
* Books that show clear signs of use
* CDs, DVDs, video tapes, software, games, cassette tapes, or vinyl records with opened packaging
* Items that are not in their original condition, are damaged, or are missing parts, where this is not due to our error
* items that are not returned within a period of 30 days after delivery
Refunds (if applicable)
After receiving and inspecting the returned items, we will send you a confirmation email. We will also let you know whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
If that's not the issue, contact your bank. There is often some processing time before a refund is posted.
If you've done this and still haven't received your refund, please contact us at Lars@speelmuurtje.nl.
Sale items (if applicable)
Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send an email to Lars@speelmuurtje.nl and send the item to Stationsplein 26, Nijmegen, Gelderland, 6512 AB, the Netherlands.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on where you live.
If you are shipping an item worth more than $85, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
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The right to return an item applies for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
If the product was not custom-made.
Only unused items in the same condition as you received them are eligible for a return. The item must also be returned in its original packaging.
Some items cannot be returned. This applies, for example, to perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns of hygiene or sanitary items, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
* gift cards
* downloadable software products
* certain health and personal care products
To process your return, we need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In certain cases, only part of the price will be refunded: (if applicable)
* Books that show clear signs of use
* CDs, DVDs, video tapes, software, games, cassette tapes, or vinyl records with opened packaging
* Items that are not in their original condition, are damaged, or are missing parts, where this is not due to our error
* items that are not returned within a period of 30 days after delivery
Refunds (if applicable)
After receiving and inspecting the returned items, we will send you a confirmation email. We will also let you know whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
If that's not the issue, contact your bank. There is often some processing time before a refund is posted.
If you've done this and still haven't received your refund, please contact us at Lars@speelmuurtje.nl.
Sale items (if applicable)
Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send an email to Lars@speelmuurtje.nl and send the item to Stationsplein 26, Nijmegen, Gelderland, 6512 AB, the Netherlands.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on where you live.
If you are shipping an item worth more than $85, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.