Speelmuurtje is registered with the Chamber of Commerce under number 72625406 and is located at Stationsplein 26 (6512 AB) in Nijmegen, the Netherlands.
Article 1 Definitions
1. In these general terms and conditions, the following terms are used in the meaning given below, unless expressly stated otherwise:
2. Speelmuurtje is the sole proprietorship of L. Spelier.
3. Company: the natural or legal person acting in the exercise of a profession or business. 4. Buyer: the Company that enters into a (distance) agreement with Seller. 5. Seller: the provider of products to Buyer, hereinafter: Speelmuurtje.
6. Offer: any written offer to Buyer for the delivery of Products by Seller. 7. Products: the products offered by Speelmuurtje are play systems. 8. Agreement: the (purchase) agreement that relates to the sale and delivery of products purchased by Buyer from Speelmuurtje.
9. Website: the website used by Speelmuurtje is https:// www.speelmuurtje.nl.
Article 2 Applicability
1. These general terms and conditions apply to every Offer from Speelmuurtje and every agreement between Speelmuurtje and a Buyer and to every product offered by Speelmuurtje. These conditions also apply to all agreements with Speelmuurtje for the execution of which third parties must be involved.
2. Before a (distance) agreement is concluded, the Buyer will be provided with these general terms and conditions. If this is not reasonably possible, Speelmuurtje will indicate to the Buyer how the Buyer can view the general terms and conditions, which are in any case published on Speelmuurtje's website(s), so that the Buyer can easily save these general terms and conditions on a durable data carrier.
3. The applicability of any (other) general or (purchase) conditions of the Buyer is expressly rejected. Only the general terms and conditions of Speelmuurtje apply.
4. Deviations from these general terms and conditions are generally not possible. In exceptional situations, deviations from the general terms and conditions may be made if this has been explicitly agreed upon in writing with Speelmuurtje.
5. These general terms and conditions also apply to supplementary, amended, and subsequent agreements with the Buyer.
6. If one or more provisions of these general terms and conditions are partially or wholly void or are annulled, the remaining provisions of these general terms and conditions will remain in force, and the void/annulled provision(s) will be replaced by a provision with the same purport as the original provision.
7. Ambiguities about the content, interpretation or situations not regulated in these general terms and conditions, must be assessed and interpreted in the spirit of these general terms and conditions.
Article 3 The Offer
1. All offers made by Speelmuurtje are without obligation, unless explicitly stated otherwise in writing. If the offer is limited or valid under specific conditions, this will be explicitly stated in the offer. An offer only exists when it has been laid down in writing. 2. Speelmuurtje is only bound by the offer if the acceptance thereof is confirmed in writing by the Buyer within fourteen days. Nevertheless, Speelmuurtje has the right to refuse an
agreement with a potential Buyer for a reason deemed valid by Speelmuurtje. 3. The offer contains a complete and accurate description of the product offered. The description is sufficiently detailed so that the Buyer is able to make a proper assessment of the offer. Obvious mistakes or errors in the offer cannot bind Speelmuurtje. The images and specific data in the offer are only an indication and cannot be grounds for any compensation or dissolution of the (distance) agreement. Speelmuurtje cannot guarantee that the colors in the image exactly match the real colors of the product.
4. Delivery times in Speelmuurtje's offers are indicative and do not entitle the buyer to dissolution or compensation if exceeded, unless explicitly agreed otherwise. 5. A composite quotation does not oblige Speelmuurtje to deliver a part of the goods included in the offer or quotation at a corresponding part of the stated price. 6. Offers or quotations do not automatically apply to repeat orders. Offers and quotations are only valid while stocks last, and according to the first-come, first-served principle.
Article 4 Conclusion of the agreement
1. The agreement is concluded at the moment the Buyer has accepted an Offer from the Seller by paying for the relevant product.
2. An Offer can be made by the Buyer via the webshop, by email, and by phone. 3. If the Buyer has accepted the Offer by concluding an agreement with Speelmuurtje, Speelmuurtje will confirm the agreement with the Buyer in writing by email. If the agreement was concluded by telephone, Speelmuurtje will confirm the order by email. 4. If the acceptance (on minor points) deviates from the offer included in the quotation or invoice, Speelmuurtje is not bound by it. The Buyer must pay the full quotation or invoice, unless the Buyer can demonstrate that something else has been agreed upon. 5. Speelmuurtje is not bound by an Offer if the Buyer could reasonably have expected or should have understood or ought to have understood that the Offer contains an obvious mistake or error. The Buyer cannot derive any rights from this mistake or error. 6. Agreements can only be entered into by authorized personnel, employees, or hired persons of Speelmuurtje who have representative authority and possess written authorization.
7. The right of withdrawal does not apply to a Company.
Article 4A Long-term transactions
1 The Buyer may at any time terminate an indefinite-term agreement for the regular delivery of products, subject to a notice period of one month and the agreed-upon termination rules. If the Buyer acts in the exercise of a profession or business, they can only terminate this agreement with a notice period of three months, in accordance with the agreed-upon termination rules.
2 The termination of the aforementioned agreement can be terminated by the Buyer in the same way as it was entered into by the Buyer.
3 A fixed-term agreement for the regular delivery of products automatically ends after the last delivery.
4 If an agreement lasts longer than one year, the agreement may be terminated by the Buyer at any time after one year with due observance of a notice period of a maximum of one month, unless this termination is not reasonably justifiable before the end of the agreed term on grounds of reasonableness and fairness.
Article 5 Execution of the agreement
1. Speelmuurtje will execute the agreement to the best of its insight and ability and in accordance with the requirements of good craftsmanship.
2. If and insofar as a proper execution of the agreement requires it, Speelmuurtje has the right to have certain work performed by third parties at its own discretion. 3. The Buyer shall ensure that all data, which Speelmuurtje indicates are necessary or which the Buyer can reasonably be expected to understand are necessary for the execution of the agreement, are provided to Speelmuurtje in a timely manner. If the data required for the execution of the agreement are not provided to Speelmuurtje in time, Speelmuurtje has the right to suspend the execution of the agreement and/or to charge the Buyer for the extra costs resulting from the delay according to the usual rates. 4. Speelmuurtje may require security from the Buyer, or full prepayment, before proceeding with the execution of the agreement.
5. Speelmuurtje is not liable for damage of any kind caused by Speelmuurtje relying on incorrect and/or incomplete data provided by the Buyer, unless this inaccuracy or incompleteness was known to Speelmuurtje.
6. The Buyer indemnifies Speelmuurtje against any claims from third parties who suffer damage in connection with the execution of the agreement and which is attributable to the Buyer. 7. If and insofar as Speelmuurtje, for whatever reason, cannot deliver the order placed by the Buyer, the client is only entitled to receive the wholesale value of the products.
Article 6 Delivery
1. Delivery generally takes place from Speelmuurtje's warehouse.
2. If the commencement, progress or (completion) delivery of the services is delayed because, for example, the Buyer has not provided all requested information or not in time, provides insufficient cooperation, the (down) payment has not been received by Speelmuurtje in time, or any delay arises due to other circumstances beyond Speelmuurtje's control, Speelmuurtje is entitled to a reasonable extension of the (completion) delivery period. All agreed (completion) delivery periods are never strict deadlines. The Buyer must give Speelmuurtje written notice of default and grant it a reasonable period to still be able to (complete) deliver. The Buyer is not entitled to any compensation due to the delay.
3. The Buyer is obliged to take delivery of the goods at the moment they are made available to him according to the agreement, even if they are offered to him earlier or later than agreed.
4. If the buyer refuses to take delivery or is negligent in providing information or instructions necessary for delivery, Speelmuurtje is entitled to store the goods at the expense and risk of the buyer.
5. If the goods are delivered by Speelmuurtje or an external carrier, Speelmuurtje is entitled, unless otherwise agreed in writing, to charge any delivery costs. These will then be invoiced separately.
6. Insofar as it is agreed that delivery and placement must take place in the buyer's premises, this is entirely at the buyer's risk, regardless of what has been agreed for the calculation of the delivery costs.
7. If Speelmuurtje requires data from the buyer in the context of the execution of the agreement, the delivery period commences after the buyer has made these available to Speelmuurtje.
8. If Speelmuurtje has stated a delivery period, this is indicative. Speelmuurtje will deliver, if the product is in stock and the delivery runs according to schedule, the product within 3 weeks to the address in the Netherlands specified by the Buyer, subject to (extraordinary) circumstances causing the delivery period to be delayed. Longer delivery periods apply for deliveries outside the Netherlands. The maximum period for executing orders is 6 weeks.
9. Speelmuurtje is entitled to deliver the goods in parts, unless otherwise agreed or if the partial delivery does not have independent value. Speelmuurtje is entitled to invoice the delivered goods separately.
10. Deliveries will only be carried out if all invoices have been paid, unless otherwise expressly agreed.
11. Speelmuurtje reserves the right to refuse delivery if there is a well-founded fear of non-payment.
Article 6A Packaging and transport
1. Speelmuurtje undertakes towards the client to properly package and secure the goods to be delivered in such a way that they reach their destination in good condition under normal use.
2. Unless otherwise agreed in writing, all deliveries are exclusive of sales tax (VAT), including packaging and packaging material (with the exception of packaging for which it is customary to charge a separate deposit).
3. The acceptance of goods without comments or remarks on the waybill or receipt serves as proof that the packaging was in good condition at the time of delivery. 4. Every Buyer is deemed to be in possession of any required import and/or payment permits. The absence or withdrawal of these permits does not release the Buyer from the obligation to take delivery of the goods in the agreed manner. If the goods are sold by Speelmuurtje uncleared, a client cannot derive the right to cancel the order from this.
5. The risk of hostilities shall always be borne by the Buyer.
6. If the Buyer agrees that the ordered goods will be delivered by direct supply from abroad, the risk of (improper, untimely, and/or non-) delivery shall be entirely and solely borne by the Buyer.
Article 7 Examination, complaints
1. The Buyer is obliged to examine the delivered goods at the moment of delivery, or in any case within fourteen days after receipt of the delivered goods, but only to unpack or use them to the extent necessary to assess whether he wishes to keep the product. The buyer should also investigate whether the quality and quantity of the delivered goods correspond to the agreement and whether the products meet the requirements that apply to them in normal (commercial) traffic.
2. The Buyer is obliged to investigate how the product should be used and, in case of personal use, to test the product in accordance with the instructions for use. Speelmuurtje accepts no liability for incorrect use of the product by the Buyer, nor for incorrectly given advice by the Buyer to the Buyer's customers.
3. Any visible defects or shortcomings must be reported to Speelmuurtje in writing within seven days after delivery at info@speelmuurtje.nl, stating the invoice number. Non-visible defects or shortcomings must be reported within one month after discovery but no later than six months after delivery. In case of damage to the product due to careless handling by the Buyer, the Buyer is liable for any depreciation of the product.
4. If a complaint is made in good time in accordance with the previous paragraph, the buyer remains obliged to take delivery and pay for the purchased goods. If the buyer wishes to return defective goods, this will only take place with prior written permission from Speelmuurtje in the manner indicated by Speelmuurtje. Speelmuurtje has the right to refuse custom-made products, or to accept them under special conditions to be agreed upon later.
5. If the Buyer uses his right of withdrawal, he will return the product and all accessories, insofar as reasonably possible, in their original state and packaging to Speelmuurtje, in accordance with Speelmuurtje's return instructions.
6. If the Buyer makes use of his right of withdrawal, the costs thereof shall be borne by him. 7. Returns can be sent to the specified return address. Registered office: Stationsplein 26, 6512 AB Nijmegen.
8. Refunds to the Buyer will be processed as quickly as possible, but payment may take up to 30 days after receipt of the return. Refunds will be made to the account number previously provided.
9. If the Buyer exercises his right to complain, he has no right to suspend his payment obligation or to set off outstanding invoices.
10. In the absence of a complete delivery, and/or if one or more products are missing, and this is attributable to Speelmuurtje, Speelmuurtje will, after a request to that effect from the Buyer, send the missing product(s) or cancel the remaining order. The confirmation of receipt of the products is leading in this respect. Any damage suffered by the Buyer as a result of the deviating scope of the delivery cannot be recovered from Speelmuurtje.
11. Complaints are not possible if the Buyer had incorrect or different expectations of the product concerned.
Article 8 Product Use and Maintenance
1. In case of a product malfunction, the Buyer should contact Speelmuurtje. If maintenance is required, Speelmuurtje will put the Buyer in contact with a company that can perform maintenance and repair.
2. The Buyer can easily install the play system themselves. The Buyer needs a stable internet connection for this. Without internet, the product will not function.
3. The Buyer must refrain from all conduct and infringements that may cause damage to the system.
Article 9 Prices
1. During the validity period of the offer, the prices of the products offered will not be increased, except in the event of changes in VAT rates.
2. The prices stated in the offer are exclusive of VAT and other government levies, as well as shipping and any transport and packaging costs, unless expressly stated otherwise. 3. The prices as mentioned in the offer are based on the cost factors applicable at the time of concluding the agreement, such as: import and export duties, freight and unloading costs, insurance, and any levies and taxes. Any favorable and unfavorable differences at the time of arrival, shipment, or delivery will accrue to or be borne by the Buyer. 4. If there are products whose prices fluctuate on the financial market and over which Speelmuurtje has no influence, Speelmuurtje can offer these products with variable prices. The offer will state that the prices are target prices and may fluctuate. 5. Three months after the conclusion of the agreement, price increases may be applied by Speelmuurtje at its own discretion. If price increases occur within these three months, this can only be the result of a statutory regulation.
Article 10 Payment and Collection Policy
1. Payment must be made in advance on an invoice basis within a payment term of a maximum of 14 days in the currency in which it was invoiced. Objections to the amount of the invoices must be reported within 7 days of the invoice date but do not suspend the payment obligation.
2. The Buyer cannot derive any rights or expectations from a budget issued in advance, unless the parties have expressly agreed otherwise.
3. The Buyer must pay these costs in one go, into the account number and details of Speelmuurtje made known to him. Except in special circumstances, the Buyer can only agree to a further term for payment of the amount due after explicit and written permission from Speelmuurtje.
4. If agreed, an advance payment must be made before Speelmuurtje commences its services.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment by the Buyer, Speelmuurtje's claims against the Buyer are immediately due and payable.
6. Speelmuurtje has the right to apply payments made by the buyer primarily to cover costs, then to outstanding interest, and finally to the principal sum and current interest. Speelmuurtje may, without thereby being in default, refuse an offer of payment if the buyer designates a different order for allocation. Speelmuurtje may refuse full repayment of the principal sum if the outstanding and current interest as well as the costs are not also paid. 7. If the Buyer fails to meet his/her payment obligation and has not met his/her obligation within the specified payment term of 14 days, the Buyer is in default (if the Buyer placed the order in the exercise of a profession or business without further notice of default).
8. From the date the Buyer is in default, Speelmuurtje will, without further notice of default, claim statutory commercial interest (being at least 5% per annum) from the first day of default until full settlement and compensation of extrajudicial costs in accordance with Article 6:96 of the Dutch Civil Code, to be calculated according to the scale from the decree on compensation for extrajudicial collection costs of July 1, 2012.
9. If Speelmuurtje has incurred more or higher costs that are necessary, these costs will be eligible for reimbursement. Judicial and execution costs incurred are also for the account of the Buyer.
Article 11 Retention of title
1. All goods delivered by Speelmuurtje remain the property of Speelmuurtje until the Buyer has fulfilled all subsequent obligations arising from all agreements concluded with Speelmuurtje. 2. The Buyer is not authorized to pledge or encumber in any other way the goods subject to retention of title.
3. If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereon, the buyer is obliged to inform Speelmuurtje thereof as soon as can reasonably be expected.
4. The buyer undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage, as well as against theft, and to provide the policy of this insurance for inspection upon first request.
5. In the event that Speelmuurtje wishes to exercise its property rights indicated in this article, the buyer now gives unconditional and irrevocable permission to Speelmuurtje or third parties designated by Speelmuurtje to enter all places where Speelmuurtje's property is located and to take back those goods.
6. Speelmuurtje has the right to retain the product(s) purchased by the Buyer if the Buyer has not yet (fully) fulfilled his payment obligations, despite an obligation of transfer or delivery by Speelmuurtje. After the Buyer has fulfilled his obligations, Speelmuurtje will deliver the purchased products to the Buyer as soon as possible, but no later than within 20 working days.
7. Costs and other (consequential) damage as a result of retaining the purchased products are for the account and risk of the Buyer and will be reimbursed to Speelmuurtje by the Buyer upon first request.
Article 12 Warranty
1. Speelmuurtje guarantees that the products comply with the agreement, the specifications stated in the offer, usability and/or soundness and the legal rules/regulations at the time the agreement was concluded.
2. The aforementioned warranty only extends to what has been provided by the producer and applies for a period corresponding to the factory warranty.
3. If the goods to be delivered do not comply with these guarantees, Speelmuurtje will, within a reasonable period after receipt thereof, or, if return is not reasonably possible, written notification of the defect by the Buyer, at Speelmuurtje's discretion, replace the goods or arrange for repair. In the event of replacement, the Buyer already undertakes to return the replaced item to Speelmuurtje and to transfer ownership to Speelmuurtje.
4. The warranty mentioned herein does not apply if the defect is caused by improper or inappropriate use or if, without the written permission of Speelmuurtje, the Buyer or third parties have made or attempted to make changes to the item or have used it for purposes for which the item is not intended or have used it under abnormal circumstances.
5. If the guarantee provided by Speelmuurtje concerns an item produced by a third party, the guarantee is limited to the guarantee provided by the producer of the item.
Article 13 Suspension and dissolution
1. Speelmuurtje is authorized to suspend the fulfillment of obligations or to dissolve the agreement if the Buyer fails to fulfill his (payment) obligations under the agreement, or fails to do so in full. 2. Furthermore, Speelmuurtje is authorized to dissolve the existing agreement(s) between itself and the Buyer, insofar as they have not yet been performed, without judicial intervention, if the buyer fails to comply with the obligations arising from any agreement concluded with Speelmuurtje in a timely or proper manner, as well as in the event of bankruptcy or suspension of payment of the Buyer or in the event of cessation or liquidation of his business.
3. Furthermore, Speelmuurtje is authorized to dissolve the agreement without prior notice of default if circumstances arise that are of such a nature that fulfillment of the agreement is impossible or can no longer be reasonably and fairly expected, or if other circumstances arise that are of such a nature that unaltered continuation of the agreement cannot reasonably be expected. 4. If the agreement is dissolved, Speelmuurtje's claims against the Buyer are immediately due and payable. If Speelmuurtje suspends the fulfillment of the obligations, it retains its claims under the law and the agreement.
5. Speelmuurtje always retains the right to claim damages.
Article 14 Limitation of Liability
1. If the execution of an agreement by Speelmuurtje leads to liability of Speelmuurtje towards the Buyer or third parties, that liability is limited to the costs charged by Speelmuurtje in connection with the agreement. In any case, liability is limited to the amount of damage that the insurance company maximally pays out per event per year.
2. Speelmuurtje is not liable for consequential damage, indirect damage, business damage, loss of profit and/or incurred loss, missed savings, damage due to business stagnation and damage as a result of the use of products supplied by Speelmuurtje.
3. The Buyer is solely responsible and liable for the use of the play systems by its customers and users. Any damage suffered by Speelmuurtje as a result of the Buyer's actions or omissions will be recovered from the Buyer, increased by additional compensation.
4. Speelmuurtje is not liable for damage that is or may be the result of any act or omission based on (incomplete and/or incorrect) information on the website(s) or linked websites.
5. Speelmuurtje is not responsible for errors and/or irregularities in the functionality of the website and is not liable for malfunctions or the unavailability of the website for any reason whatsoever.
6. Speelmuurtje does not guarantee a correct and complete transmission of the content of and emails sent by/on behalf of Speelmuurtje, nor for their timely receipt. 7. Speelmuurtje expressly disclaims all liabilities and claims from Buyers and third parties who have suffered (physical) damage due to the use of the products. The products offered by Speelmuurtje should only be used in accordance with the terms of use of the manufacturer and software supplier. In case of doubt, a Buyer and/or user should contact Speelmuurtje.
8. All claims by the Buyer due to shortcomings on the part of Speelmuurtje lapse if they are not reported to Speelmuurtje in writing and with reasons within one year after the Buyer was aware or could reasonably have been aware of the facts on which he bases his claims.
Article 15 Transfer of Risk
The risk of loss or damage to the products that are the subject of the agreement transfers to the Buyer at the moment the goods leave Speelmuurtje's warehouse. Even if the goods are brought into the power of the Buyer and/or third parties, the risk has transferred to the Buyer.
Article 16 Force Majeure
1. Speelmuurtje is not liable if, as a result of a force majeure situation, it cannot fulfill its obligations under the agreement, nor can it be held to fulfill any obligation if it is hindered from doing so as a result of a circumstance not attributable to its fault, and not borne by it pursuant to law, a legal act or generally accepted views.
2. Force majeure shall in any case include, but is not limited to, what is understood in law and jurisprudence, (i) force majeure of Speelmuurtje's suppliers, (ii) improper fulfillment of obligations by suppliers prescribed or recommended by the Buyer to Speelmuurtje, (iii) defects in goods, equipment, software or materials from third parties, (iv) government measures, (v) power outages, (vi) malfunctions of internet, data network and telecommunication facilities (for example due to: cybercrime and hacking), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport problems, (x) strikes in Speelmuurtje's company and (xi) other situations that, in Speelmuurtje's opinion, fall outside its sphere of influence that temporarily or permanently prevent the fulfillment of its obligations.
3. Speelmuurtje has the right to invoke force majeure if the circumstance preventing (further) fulfillment occurs after Speelmuurtje should have fulfilled its obligation. 4. Parties can suspend the obligations under the agreement for the duration of the force majeure. If this period lasts longer than two months, each of the parties is entitled to dissolve the agreement, without any obligation to compensate the other party for damages.
5. Insofar as Speelmuurtje has partially fulfilled or will be able to fulfill its obligations under the agreement at the time the force majeure occurs, and the fulfilled or yet to be fulfilled part has independent value, Speelmuurtje is entitled to invoice the already fulfilled or yet to be fulfilled part separately. The Buyer is obliged to pay this invoice as if it were a separate agreement.
Article 17 – Intellectual Property Rights
1. All IP rights and copyrights of Speelmuurtje belong exclusively to Speelmuurtje and are not transferred to the Buyer.
2. The Buyer is prohibited from disclosing and/or reproducing, modifying or making available to third parties any documents on which Speelmuurtje's IP rights and copyrights rest without Speelmuurtje's explicit prior written consent. If the Buyer wishes to make changes to items delivered by Speelmuurtje, Speelmuurtje must explicitly approve the proposed changes.
3. The Buyer is prohibited from using the products on which Speelmuurtje's intellectual property rights rest in any way other than as agreed in the agreement. 4. If the Buyer discovers an infringement of Speelmuurtje's intellectual property rights, or otherwise suspects a (possible) infringement of IP rights and copyrights, the Buyer shall notify Speelmuurtje thereof as soon as possible.
5. Any infringement committed by the Client on Speelmuurtje's intellectual property rights will be punished with a one-time fine of € 15,000 (fifteen thousand euros) and a fine of € 500 (five hundred euros) for each day the infringement continues.
Article 18 – Confidentiality
1. Speelmuurtje and Client undertake to maintain the confidentiality of all confidential information obtained in the context of an assignment. Confidentiality arises from the assignment or from information that can reasonably be expected to be confidential. 2. If Speelmuurtje is obliged by a legal provision or a court order to provide the confidential information to a third party (or jointly with a third party) designated by law or a competent court, and Speelmuurtje cannot invoke a right of refusal, Speelmuurtje is not obliged to pay any compensation and the Client is not entitled to dissolve the agreement.
3. Speelmuurtje and the Client also impose the obligation of confidentiality on third parties engaged by them.
Article 19 – Privacy, data processing and security
1. Speelmuurtje handles the (personal) data of the Buyer and Users of the website(s) with care and will only use them in accordance with the privacy statement. If requested, Speelmuurtje will inform the data subject about this. Questions about the processing of personal data and further information can be sent by e-mail to info@speelmuurtje.nl.
2. If Speelmuurtje is obliged under the agreement to provide for the security of information, this security will comply with the agreed specifications and a security level that, given the state of the art, the sensitivity of the data, and the associated costs, is not unreasonable.
Article 20 – Complaints
1. If the Buyer is not satisfied with Speelmuurtje's service or products or otherwise has complaints about the purchase agreement, the Buyer is obliged to report these complaints as soon as possible, but no later than within 2 weeks after the relevant cause that led to the complaint. Complaints can be reported via info@speelmuurtje.nl with the subject "complaint".
2. The complaint must be sufficiently substantiated and/or explained by the Buyer for Speelmuurtje to be able to handle the complaint.
3. Speelmuurtje will respond substantively to the complaint as soon as possible, but no later than within 7 working days after receipt of the complaint.
4. The parties will try to reach a solution together.
Article 21 – Applicable law
1. Dutch law applies to every agreement between Speelmuurtje and the Buyer. The applicability of the (CISG) Vienna Sales Convention is expressly excluded. 2. In the event of an explanation of the content and scope of these general terms and conditions, the Dutch text thereof shall always prevail.
3. All disputes arising from or in connection with the agreement between Speelmuurtje and the Buyer shall be settled by the competent court of the Gelderland District Court, location Nijmegen, unless provisions of mandatory law lead to the jurisdiction of another court.
KVK number: 72625406
Email address: info@speelmuurtje.nl
Address: Stationsplein 26, 6512 AB Nijmegen
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